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IBM Smart Cloud Control Desk (IBM SCCD) - an Introduction

Greetings Everyone & Happy New Year! 

 I know there has been a very long time since I have posted anything in this blog but today I am writting this blog to talk about one of the offering from IBM Tivoli Suite of ERP applications- IBM Smart Clould Control Desk (SCCD) , which I was reviewing recently.
IBM SmartCloud Control Desk aka SCCD is an industry leading IT Service Management Solution. 

 Following figure  gives an overview of the end to end value proposition that IBM SmartCloud Control Desk offers - 

In a nutshell it is a mix of different high level product offerings- 



  • Service request management gives you an efficient service desk for handling service requests and managing incidents.
  • Change, configuration and release management provides advanced impact analysis and automated change procedures designed to reduce risk and support integrity of services.
  • IT asset management provides inventory management and software license compliance capabilities. Helps to manage assets throughout their lifecycle, optimizing usage of digital and physical assets and minimizing compliance risks.

IBM SCCD provide a lot of funcationality for End Users, IT Staff, Service Desk Professional and Mobile workers to find out solution of known problem by themselves , and if they are not able to find anything related , create a new incident for the support teams. Service Desk professional can create incident and problem and can also perform tak related with knowledge management. They can assign incidents to different owner group , take ownership of incidents , service request, change status and inform user about the solution applicable. 

As IBM SCCD is a part of Tivoli Product Suite, it leverages the capabilties of IBM Tivoli Process Autiomation Engine (TPAE). TPAE provides key features like work flow , escalations, communication template etc which can be used to set up different processes, and ease of operations can be achieved with ensuring high ROI.

Stay connected with the blog to see upcoming post related with IBM SCCD and other IBM Asset Management offering!

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Comments

  1. CMMS infoAugust 22, 2016 at 5:37 AM

    Nice info-graphic / figure about IBM smart cloud control desk.

    A web based cmms can improve an organization's maintenance management.

    ReplyDelete
  2. nadiyaparao.December 6, 2018 at 6:32 AM

    Very nice article for me! Thanks for sharing content and such nice information for me. I hope you will share some more content about. Smart cloud control desk please keeps sharing!

    Asset Management System

    ReplyDelete

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