Skip to main content

IBM Smart Cloud Control Desk (IBM SCCD) - an Introduction

Greetings Everyone & Happy New Year! 

 I know there has been a very long time since I have posted anything in this blog but today I am writting this blog to talk about one of the offering from IBM Tivoli Suite of ERP applications- IBM Smart Clould Control Desk (SCCD) , which I was reviewing recently.
IBM SmartCloud Control Desk aka SCCD is an industry leading IT Service Management Solution. 

 Following figure  gives an overview of the end to end value proposition that IBM SmartCloud Control Desk offers - 

In a nutshell it is a mix of different high level product offerings- 



  • Service request management gives you an efficient service desk for handling service requests and managing incidents.
  • Change, configuration and release management provides advanced impact analysis and automated change procedures designed to reduce risk and support integrity of services.
  • IT asset management provides inventory management and software license compliance capabilities. Helps to manage assets throughout their lifecycle, optimizing usage of digital and physical assets and minimizing compliance risks.

IBM SCCD provide a lot of funcationality for End Users, IT Staff, Service Desk Professional and Mobile workers to find out solution of known problem by themselves , and if they are not able to find anything related , create a new incident for the support teams. Service Desk professional can create incident and problem and can also perform tak related with knowledge management. They can assign incidents to different owner group , take ownership of incidents , service request, change status and inform user about the solution applicable. 

As IBM SCCD is a part of Tivoli Product Suite, it leverages the capabilties of IBM Tivoli Process Autiomation Engine (TPAE). TPAE provides key features like work flow , escalations, communication template etc which can be used to set up different processes, and ease of operations can be achieved with ensuring high ROI.

Stay connected with the blog to see upcoming post related with IBM SCCD and other IBM Asset Management offering!

Labels:

Comments

  1. CMMS infoAugust 22, 2016 at 5:37 AM

    Nice info-graphic / figure about IBM smart cloud control desk.

    A web based cmms can improve an organization's maintenance management.

    ReplyDelete
  2. nadiyaparao.December 6, 2018 at 6:32 AM

    Very nice article for me! Thanks for sharing content and such nice information for me. I hope you will share some more content about. Smart cloud control desk please keeps sharing!

    Asset Management System

    ReplyDelete

Post a Comment

Popular posts from this blog

Maximo OSLC Integration with External System- Get data in JSON format

Greetings! If you have noticed recent version of Maximo, couple new application in Integration module has been added which are OSLC Resources and OSLC Provider.These modules gives us ability to integrate with external system in JSON. OSLC is an open community that creates specifications for the integration of products and/or tools.  IBM is a leading contributor to this community and many software products within the IBM Software Group are implementing OSLC in order to enable cross-product integrations. An OSLC integration requires 2 players-  1. OSLC Consumer application 2. OSLC Provider application.   An OSLC provider application makes containers of associated resources(data) available for integration through service providers. Consumer applications then use these service providers to query resources and to create, update, and delete resource data.  The consumer application sends a query to the service provider for resource data. The service provider provides a link
Post a Comment
Read more

Power of Maximo Formulas - Build logic w/o Custom Java code or Automation Script

Greetings! Maximo 7.6 has lot of additional capabilities added in Tivoli Automation Engine as compared to older versions of Maximo which aim to allow users to make change in applications for small requirements without actually going to customization route. Automation scripts is one of such tool given for users and technical developers to change the behavior of Maximo in case where functionalities can't be changed only via use of configuration. If we have a requirement to populate some field on basis of other fields , we can easily do that with automation script but in order to do that you still need to have knowledge of Jython or Javascript to write the logic. Maximo formula is one the tool given by IBM which can be used for such business requirements and user can make changes to Maximo logic via configuration without getting into difficulties of coding. Formulas are available from Maximo version 7603. With release of Maximo version 7606, there has been addition of new capabil
4 comments
Read more

Call publish channel w/o enabling Event Listener in Maximo

Greetings! Generally if we have to send data to external system via MIF, we create Publish Channel and enable Event Listener on publish channel. Once event listener is enabled, Maximo listens for event and send data to end point via publish channel for each Save of related MBO . But t here are many scenarios where we need to send data to external system using publish channel on specific event and not for every save. In order  to send to external system on specific event, for example - sent data to Ariba when PO status in Maximo is changed to APPR, we can use automation script or java code to call publish channel on the go. Below code can be used in automation script - server = MXServer.getMXServer() userInfo = mbo.getUserInfo() whereClause = <CONDITION> server.lookup("MIC").exportData("<Publish Channel Name>", "<External System Name>", whereClause, userInfo, 1000) Via Java class - MXServer server = MXServer.getMXServer();
Post a Comment
Read more